Refund Policy

Opened Fragrances

Fragrances that have been opened and lightly tested may qualify under our 30-Day Scent Guarantee.

If you simply decide the scent is not right for you, an eligible opened fragrance may qualify for:

• An exchange for another Twin Scents fragrance
• Twin Scents store credit

Opened fragrances returned because of scent preference are not generally eligible for a refund to the original payment method.

Unopened Products

Eligible products that are unopened, unused, and returned in their original condition within 30 days of delivery may qualify for a refund to the original payment method.

The product and original packaging must be returned in good condition.

Damaged or Defective Products

If your product arrives damaged, leaking, broken, or defective, please contact Twin Scents within 7 days of delivery.

We may request clear photos or video showing the product, packaging, shipping label, and condition of the shipment.

Once the issue is verified, Twin Scents may provide a:

• Replacement
• Refund to the original payment method
• Store credit

The resolution will depend on the circumstances of the order.

Incorrect Items

If Twin Scents sends you the wrong fragrance, size, or product, contact us as soon as possible.

Once verified, we will work with you to correct the order at no additional cost.

Depending on the circumstances, the resolution may include a replacement, refund, or other appropriate solution.

Refund Processing

Approved refunds are generally issued after the returned merchandise has been received and inspected, unless Twin Scents determines that a physical return is not necessary.

Approved refunds will be sent to the original payment method used for the purchase.

After we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Original Shipping Charges

Original shipping charges are generally non-refundable.

If the refund is the result of an error by Twin Scents, such as receiving an incorrect or qualifying damaged product, applicable shipping charges may also be refunded.

Return Shipping

Customers are responsible for return shipping costs for returns involving:

• Scent preference
• Change of mind
• Other returns not caused by an error from Twin Scents

If Twin Scents made an error with your order, we will work with you on the appropriate return or replacement process.

Store Credit

Approved store credit may be used toward a future Twin Scents purchase.

• Store credit has no cash value.
• Store credit cannot be redeemed or exchanged for cash.
• Purchases made using store credit that later qualify for a return will generally be refunded back as store credit.

Sale & Promotional Items

Discounted products remain subject to our normal return requirements unless they are specifically marked Final Sale.

Items marked Final Sale are not eligible for a refund or exchange unless they arrive damaged, defective, or incorrect.

Bundles & Promotional Offers

If an item was purchased as part of a bundle, multi-item discount, or promotional offer, the refund amount may be adjusted to reflect the value of the remaining items kept from the promotion.

Free promotional products may be required to be returned if the qualifying purchase is refunded.

Refund Abuse

Twin Scents reserves the right to deny a return or refund when there is reasonable evidence of:

• Excessive product usage
• Repeated or abusive return behavior
• Fraud
• Product tampering
• Returning a product different from the product originally purchased

This does not affect legitimate claims involving damaged, defective, or incorrect products.